CHECK IN & CHECK OUT
Check in and Check out time is reported in the hotel page. Advanced requests for early Check in and late Check should be reconfirmed prior to arrival. Charges may be applied in some periods of the year. Late check outs while on hotel are subject to availability on the evening prior to departure.
ROOMS’ OCCUPANCY
A maximum of 02 adults & a kid can occupy a room, extra bed for TPL room will be provided only for deluxe rooms. Standard room will not be converted to triple rooms.
CHILD POLICY
98 acres resort welcome kids in all ages, kids under the year of 03 will not be charged sharing with the parents, kids between 03 - 09 years will be charged for meals at 50% on the meal rate and if request for extra bed it will be charged at USD 15 per night only for the bed. Above 9 year old will be considered as an adult.
PAYMENT TERMS
Any person or company who do not have a contract or credit facilities with us, are to pay by bank transfer to the account given in the Proforma Invoice. All the invoices should be settled as per the following payment terms (unless specified otherwise): 100% of the invoice is due within 60 days to the date booked. Once the remittance is made, please send us a copy of the same along with payment details. If there is any discrepancy on our invoice, it should be brought forward to our notice within 03 days of receipt. No reduction on our invoices is allowed at any circumstance without prior authorization or credit note.
CANCELLATION, NO SHOW AND EARLY DEPARTURE
No refund is offered for cancellations, no shows or early departures.
CANCELLATION BY US
We will notify you as quickly as possible of any eventual cancellation. We may cancel the holiday if you do not pay the balance of the price on time and we may retain the deposit you have paid. In the event of cancellation by us you will be entitled to either: 1) have a full refund; or 2) accept a substitute alternative from us of equivalent or closely similar standard and price, if one is available; or 3) choose a substitute alternative of a lower standard to the travel arrangements booked together with a refund of the difference in price. We will also, if appropriate, pay you a compensation.
LIABILITY, LIMIT OF LIABILITY AND COMPENSATIONS
We are not responsible for and have no liability for the acts or omissions of persons who are not acting as our employees or suppliers. We accept responsibility, subject as limited by the booking conditions, for supplying to you all holiday services booked by you, even though we will have engaged independent suppliers to provide certain of these services. We will have no liability to pay compensation to you for any failure to properly perform the holiday contract, where the failure is attributable to you. Examples would be that any member of your party is unable to travel for medical reasons, or fails to take his/her passport with him/her or a passport which meets the requirements of the country(ies) of the holiday (some countries require you to have at least 6 months validity on your passport from the date on which you leave that country), or to get a required visa or health certificate, or to check in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason, or mislays or loses holiday documentation, or is reasonably excluded by a supplier because of misconduct or medical reasons, or is not provided with a holiday service because of an error in the information given by you. We will have no liability to pay compensation to you for any failure to properly perform the holiday contract, where the failure is: 1) attributable to a third party unconnected with the provision of the holiday services, and which was unforeseeable or unavoidable; 2) due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised: 3) due to an event which we, even with all due care, could not foresee or forestall. We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, machinery or equipment, delays, power failure, natural or nuclear disaster, avalanche, fire, adverse weather conditions or levels of water in rivers, accidents, force major, Acts of God. Where we are required to pay you compensation, whether as provided in these booking terms or otherwise, we will pay 50 USD per person. We may in appropriate circumstances increase the sum but our liability to pay compensation shall be limited in all circumstances to the lesser of a maximum of two times the price of the holiday.
INTERNATIONAL AIR BOOKING
Reconfirmation of flight bookings is your responsibility. As travel arrangements may be booked to connect with international and domestic air flights it is you or the travellers responsibility to keep us updated as to flight times and numbers.
PASSPORT AND VISA
You must ensure that your passport and travel documentation is in order and that you have obtained the necessary visa and all other requirements for your Travel Arrangements (plase click here to complete the online the Visa for Sri Lanka). Should you require assistance on this matter, we will be pleased to make recommendations. We will not be held responsible for you travelling without the correct travel documents.
TRAVEL INSURANCE
It is a condition of booking that you and everyone in your party are adequately insured for the full duration of the holiday in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of you.
